Terms and conditions

Frequently Asked Questions

What happens after I place a or gift basket order for Miami?

We will send you a confirmation e-mail to confirm that we have accepted your order which shows a copy of the order you have made. If you have made a mistake on the order, please write to us by email or phone number to make the appropiate changes immediately.

Why do you need my phone number?

It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients’ address, to modify the order or to confirm payment details. We will only contact you by phone in relation to the order you have recently placed.

How will I know when the flowers or gift basket have arrived?

We will send you a confirmation message to confirm that the order has been delivered. You will receive this message between 1 to 24 hours after delivery. Please ensure that you have provided an accurate phone number and that you have added our phone number 954-4708791 to your contact or our email info@miamiflowersandgifts.com, so that our e-mails do not arrive in the junk mail.

How do I modify or cancel my surprise or gift order?

Send us an email to info@miamiflowersandgifts.com, telling us about the change, cancellation or modification you would like to do, the change must be done before 24 hours after the order has been made.After this time no modification or cancellation will be accepted.

What credit cards do you accept?

We accept all major credit and debit cards (not American Express) as well as PayPal. With some cards you need to request online transactions with your bank. If you experience any problems when you try to place an order please contact our customer service team who will help you to make sure that the order is accepted.

When will my credit card be charged?

We charge your credit card when you place the order. We use a very secure payment platform that enables us to charge your card immediately.

Is it safe to give my credit card detail on the internet?

At Miami Flowers and Gifts we only use the very best in security for our online payments. We use PayPal and Square for our online payments and as one of the largest payment processors in the world their security is top notch.

Will my contact information be kept confidential?

https://www.miamiflowersandgifts.com keeps customer information completely confidential. Our company does not share customers’ personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities.

Can my order for Miami Flowers & gifts be delivered today?

Same Day deliveries will depend on which location/country if this is possible, due to world time differences. When entering the day and time the order system will advise if what you have selected is possible.

How are flowers and gifts delivered?

We deliver using our own drivers team, which are qualified to carry and deliver all of our gifts, we also provide pictures at the moment we deliver so you can be closer to that special person.

Can I specify AM or PM deliveries for Miami?

Yes you can. For AM deliveries please make sure you order at least the day before. Please note we cannot guarantee exact hour deliveries. When making the order you will be advised of the period of AM and PM delivery. Please note that same day orders, it is not always possible to deliver AM due to busy schedules, so the delivery may take place PM.

Can I send flowers on Sunday and Public Holidays to Miami?

This will depend on the location. When you make your order, the opening times will be advised. If the shop is closed a message will advise to choose another time or day.

Are there any additional charges when sending flowers?

What are the most common problems with orders?

Incomplete recipient details. It is essential that you provide us with full and accurate details for the recipient. A local phone number of recipient is required to help us ensure that the flowers/gifts arrive on time. We cannot be held responsible for late delivery if this information is not provided or is incorrect.

What happens if the recipient is not at home?

Our drivers are experts in home delivery. We know that sometimes the recipient is not at home, and this is why it is essential that you provide the phone number of the recipient so a convenient time can be arranged. We will contact you if we need further assistance.

How do I care for my flowers?

It is best to keep them in a well-lit room away from direct sunlight. Make sure you change the water every two days and use flower food to help them to stay fresh longer.

Are consumable products allergy free?

Are consumable products allergy free. Please note regarding consumable products, ingredients vary and are subject to change depending on the supplier. Internet Florist cannot be held responsible for any allergy or food intolerance etc. arising from the consumption of same.

Will the Flowers be like the image on the website?

The images on our website are system images and for reference only and the delivered flowers may look different. Whilst every effort is made to match as closely as possible, sometimes colour shades can be different to the website image. Depending on availability on the day if an exact colour is not available, we reserve the right to replace with an alternative colour and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request. Certain flower and plant products may be delivered in bud to ensure longer life. Packaging, boxes or vases etc may change depending on availability on the day.

Will Extra Gifts (Add Ons) be same as described?

If Teddy Bear, Vase or Balloons etc are also ordered , they will be delivered with the flowers. We reserve the right to supply the item with a change of colour/wording from image, depending on availability on the day. This does not apply to wines, which will always be as ordered, red , white, champagne etc. only the brand name may change if necessary. With regards to consumables, an unavailable item will be replaced by a similar alternative. In most cases Extra Gifts/Cakes/Chocolates have to be accompanied by Flowers. A message will advise No Product Selected if this is the case and you will need to add Flowers to your order.

2. Cancellation Policy

(1) For a Full 100% refund the cancellation must be made before 2:00 P.M. European Standard time the day PRIOR to scheduled delivery. (2) If the cancellation is received after 2:00 P.M. European Standard time, a 50% refund will be issued. (3) No cancellations or refunds can be given for same day orders. If your gift is en route on delivery day or has been delivered, or refused by the recipient, we will be unable to Cancel or Refund the order. (4) Cancellation and refunds are not available for failed delivery attempts when incorrect delivery information has been supplied. (5) No refunds on Special Orders. Once a Special Order has been accepted and paid for by the client, it cannot be cancelled or refunded. We cannot accept orders from customers under the age of eighteen (18) years. Delivery Services – Should you require your delivery to be made within a specific time period, you can ask on your order form for your flowers to be delivered am or pm! Please note some services are subject to availability and that at certain times of the year these prices can vary. We will advise you of services available at the time of placing your order: Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will return the flowers to the shop and you will be informed. We reserve the right to charge for re-delivery to that or an alternative address. We cannot accept orders for timed delivery overseas due to differences in international time zones. We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity.

3. Complaints

We always try our very best to ensure the flowers/products ordered are delivered as you wish and in excellent condition. Should you be dissatisfied with the flowers/products in anyway, please let us know within 7 days of delivery, providing a clear photograph and a full explanation of your dissatisfaction. If the complaint is regarding the quality of the flowers, we require the photograph to be taken on the same day the flowers were delivered or next day at the very latest. Our Customer Service Department will look into your concerns and respond as quickly as possible. Refunds will be given only if the complaint regarding the flowers/products proves to be valid.

4. Terms and Conditions

By making payment at the end of the order process, you are consenting to be bound by our Terms and Conditions contained in these terms and conditions and appearing anywhere on the website.